1. What is Look Alive Brand?

Look Alive Brand is an urban clothing line based in Louisville, KY, owned by a Black woman. Our brand focuses on spreading awareness, staying alert, and remaining focused through bold, expressive fashion. We aim to bring positive change and peace to the community.

2. How can I place an order?

You can place an order directly on our website by browsing our collection, selecting the items you want, and proceeding to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and digital payment methods such as PayPal.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our website or through the carrier's website.

5. What is your return policy?

You can return items within 30 days of the purchase date. Items must be in their original condition, unworn, and with all tags attached. To initiate a return, contact our customer service team at [email address]. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

6. Can I exchange an item?

If you’d like to exchange an item for a different size or color, please return the original item and place a new order through our website. For assistance, contact our customer service team at lookalivethebrand@gmail.com.

7. Do you offer international shipping?

Yes, we offer international shipping to select countries. Delivery times and shipping costs vary based on the destination. International orders may also be subject to customs duties and taxes, which are the responsibility of the recipient.

8. How do I contact customer service?

For any questions or assistance, you can reach our customer service team at lookalivethebrand@gmail.com. We’re here to help with any inquiries or issues you may have.

9. How can I stay updated on new products and promotions?

To stay updated on new arrivals, promotions, and special offers, you can subscribe to our newsletter through our website. Follow us on social media for the latest updates and announcements.

10. What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service team at lookalivethebrand@gmail.com as soon as possible. We will provide instructions for returning the item and arrange for a replacement or refund.