Shipping

US domestic shipping

We offer standard and expedited shipping options for all domestic orders within the United States. Orders are typically processed within 1-2 business days. Delivery times vary based on the shipping method chosen:

Standard Shipping: 3-7 business days

Expedited Shipping: 2-3 business days

Shipping costs are calculated at checkout based on the weight and destination of your order. You will receive a tracking number once your order has shipped, so you can monitor its progress.

International shipping

We ship internationally to select countries. Orders are processed within 1-2 business days. Delivery times vary based on the destination and chosen shipping method:

Standard International Shipping: 7-21 business days

Expedited International Shipping: 5-10 business days

Shipping costs are calculated at checkout based on the weight, destination, and shipping method. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. You will receive a tracking number once your order has shipped.

For more information or if you have any questions about international shipping, please contact our customer service team.

RETURNS

30 Days to Return

  1. Condition: Items must be in their original condition, unworn, and with all tags attached.

  2. Process: To start a return, contact our customer service team at [lookalivethebrand@gmail.com] with your order number and reason for the return. We’ll provide you with return instructions and a return shipping label if applicable.

  3. Refunds: Once we receive and inspect your returned item, we’ll process a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.

  4. Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defective or incorrect item.

Exchanges

Process: If you’d like to exchange an item for a different size or color, please return the original item and place a new order through our website. Contact our customer service team at [lookalivethebrand@gmail.com] for guidance on returning the item.

  1. Shipping Costs: Return shipping costs for exchanges are the responsibility of the customer, except in cases of defective or incorrect items.